RAM School of Motoring – Driving Lessons in Leicester
Cancellations & Refund Policy
Sometimes things may not go to plan and you may need make changes to or cancel your driving lesson booking with RAM School of Motoring and request a refund. In these cases we politely ask you request your cancellation by contacting us or informing your driving instructor directly with 48 hours notice. This will help give us time to reallocate your time slot for another learner driver.
If you need to request a late cancellation within 48 hours of your driving lesson booking, please try to contact us as soon as possible. We appreciate there may be extenuating circumstances which cannot be accounted for in advance, and we will consider these on a case by case basis with accompanying evidence. However, if you are unable to provide sufficient evidence of the extenuating circumstances for your late cancellation, you may be held liable for the full amount charged for your booking.
Substantive evidence should be provided for your extenuating circumstances claim, which has been signed and verified by an official or authoritative figure associated with your claim, i.e. your GP, academic or employer. Please also include the contact details of the individual or establishment as we may need to verify your claim with them.
Please do not immediately assume lesson bookings will automatically be cancelled due to any adverse weather conditions. In the first instance please contact your driving instructor and confirm the status of your booking.
Where safe and possible, we will continue to provide tuition in spite of the weather conditions as this can serve as an opportunity for learner drivers to become accustomed to adverse driving conditions and learn how to persevere through any obstacle they might face.